Convergence of Physical and Digital: A case for change

Erik Bergeman


The retail apocalypse is upon us, retail is dead, everybody is closing their stores! Or are they? There are real forces at work that require the development of a culture of change for retail. Despite the clickbait that we are seeing out there in the media, 2018 was one of the most vibrant years for retail in decades. A vortex of external forces, a seismic shift of power from retail to the consumer and a convergence of new technologies like cloud, AI/ML, IoT and blockchain have made the impossible possible.


Photo of Erik Bergeman

Erik Bergeman is a Business Development Executive with IBM's Blockchain Solutions Team.

With over 30 years of experience as both a retailer and as a consultant to medium and large retail organizations.

Focusing on solving problems around business process and technology in Retail LOBs including Global Trade, Store Operations, Supply Chain, Logistics, Marketing, and Merchandising using Cloud, Analytics, Mobile and Blockchain. Now including Cognitive business powered by IBM's Watson.

Key areas of expertise include both strategic and operations skills around global trade, logistics, POS, task management, time & attendance, real estate, forecasting, replenishment, allocation, eCommerce, direct to consumer fulfillment, marketing operations and execution, customer, merchandising and operations analytics, digital and omnichannel execution.

Requested 1 time

Lecture languages



AI / AutomationDigital ReinventionIoTStrategy

Duration options

1 hour

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In-countryNo travel required: On DemandOutside of country: Open for discussionRemote via video conference


United States

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