IT Service Management - future trends

Vladimír Vágner

Abstract

What are the future trends of ITSM from three perspectives - the process, collaborative and integration perspective?
Is there a place for latest ITIL version or is it definitely outdated?
How the cloud technologies adoption changes the ITSM?
The Cognitive ITSM aka Digital Service Management as next-generation service management?
Is the SIAM right approach to the multi services vendor environment?
How to integrate the human and AI (Artificial Intelligence) communication in ITSM?

This lecture is the the part of the university series of ITSM lessons.

Speaker

Photo of Vladimír Vágner

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